FAQ 

IF YOUR QUESTION ISN’T HERE, PLEASE BE FREE TO CONTACT US.

Which payment methods are available?

Payment is made through Credit Card/Debit or PayPal.

What are the shipping costs?

Shipping is free for all the EU countries including Portugal and for the USA. For all others countries the shipping costs are between 25-45 EUR.

How is my order shipped?

Shipping is via UPS.

Is there a way to track my shipment status?

Yes. You can follow your shipment status using a code we’ll provide you with, once your order is shipped.

How long will it take for my order to be shipped?

If Washed Rocks exist in stock, generally we need 4-7 business days to prep and ship your order.

Can I cancel my order?

Yes. If your order has not yet been shipped, you can always cancel it and your payment will be refunded.

To which countries do you ship Washed Rocks?

For all over the world.

If you wish to place an order from another destination, please contact us: info@wrocksfootwear.com

Overseas deliveries are subject to local import duties and taxes which are payable by the customer upon receipt, and may be affected by Customs and Excise delays. These charges are at your own expense.

HOW TO CONTACT US

You can contact us via email or telephone:

Email: info@wrocksfootwear.com

Phone: +351 255 1397 90

Shipping and Preferences

North America

Free express shipping (UPS)

It takes 4-7 days.

EU Countries

Free express shipping (UPS)

It takes 4-7 days

Portugal

Free express shipping and exchanges/returns (CTT Expresso)

It takes 4-7 days

All over the world

Costs between 25-45 EUR

If a product is temporarily out of stock, you will be notified of the delay and the product will be shipped as soon as available.